Terms & Conditions

1. Acceptance of Terms

By accessing and using the LUNOIR website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions of Use. If you do not agree to these terms, please do not use our website or services.

Your continued use of the website constitutes acceptance of any changes to these terms that may be made by LUNOIR from time to time.

2. Use of the Website

LUNOIR provides a platform for purchasing premium hair extensions and wigs. By using our website, you agree to:

• Use the website for lawful purposes only
• Provide accurate and complete information when creating an account
• Not use the website for any fraudulent or unauthorized purpose
• Not attempt to gain unauthorized access to our systems or networks
• Not interfere with or disrupt the website's functionality

3. Products and Services

All products listed on the LUNOIR website are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.

We make every effort to display accurate product information, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or free from errors.

Prices and availability are subject to change without notice. All purchases are subject to our acceptance of your order and these terms.

4. Orders and Payment

Order Acceptance

By placing an order through our website, you offer to purchase the products subject to these terms and conditions. Your order constitutes an offer to purchase from LUNOIR, which we may accept or reject at our discretion.

Payment

All payments are processed through our secure payment gateway. By providing payment information, you represent that you are authorized to use the payment method and agree to the payment processor's terms and conditions.

We accept various payment methods including credit cards, debit cards, and other electronic payment options. Payment processing is secured by industry-standard encryption.

Pricing and Currency

All prices are displayed in Nigerian Naira (NGN) unless otherwise specified. We reserve the right to change prices at any time.

5. Shipping and Delivery

Shipping Policy

We ship to various locations within Nigeria and internationally. Shipping costs and delivery times vary based on your location and selected shipping method.

Orders are typically processed within 1-2 business days. Delivery times range from 3-7 business days depending on your location.

Risk of Loss

Once your order is shipped, the risk of loss passes to the carrier. LUNOIR is not responsible for lost or damaged packages after they have been confirmed as delivered by the carrier.

Customs and Duties

International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient.

6. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be in their original condition
• Items must be unused and unwashed
• Original packaging and tags must be intact
• Return request must be made within 14 days

Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method used.

Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

7. Intellectual Property

All content on the LUNOIR website, including product images, descriptions, and designs, is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, or distribute our content without explicit written permission from LUNOIR.

8. Privacy Policy

Information Collection

We collect information necessary to provide our services, including:

• Name and contact information
• Shipping and billing address
• Payment information
• Order history and preferences

Information Use

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Improve our products and services
• Send promotional communications

Information Protection

We implement appropriate security measures to protect your personal information. We do not sell, rent, or share your personal information with third parties except as described in this policy.

9. Limitation of Liability

LUNOIR shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.

Our liability is limited to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

10. Termination

We may terminate or suspend your access to the website immediately, without prior notice or liability, for any reason whatsoever.

Upon termination, your right to use the website and any associated content immediately ceases.

11. Changes to Terms

LUNOIR reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Your continued use of the website after changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us: